👋Introduction
Welcome to Hostel Mate. This guide helps you run the day‑to‑day—manage bookings, connect OTAs, take payments securely, and keep guests happy with streamlined tools.
Whether you run a small hostel or a multi-location operation, this documentation shows you how to handle the essentials: take bookings, manage rooms and beds, sync with OTAs, and process payments securely.
Why Hostel Mate
Simple, fast tools for daily front-desk work
Reliable OTA syncing with leading channels
Built-in payments and finance reporting
Secure data handling and user permissions
Two apps, one login
Hostel Mate is split in two. Same login, different jobs:
Looks like
Calendar with a menu across the top
Menu down the left side
Go there for
The daily work: bookings, check-in, guests, pricing, channel manager
Setting things up: rooms and beds, property details, booking engine, notifications, staff accounts, reports, plan and billing
To jump from Front Desk to Finance, open More in the top menu and click Finance. It opens in a new tab.
If you're hunting for a setting and can't find it, chances are it's in the other app. Rooms are the usual one: you rename them, add beds and change capacity in Finance → Property Setup → Room Inventory, not in Front Desk.
Start Here
Front Desk overview: Front Desk
Finance management: Finance
Channel mapping (OTAs): Channel Guides
Common Tasks
Add or modify a booking: Booking Management
Check-in and check-out: Check-In & Check-Out
Connect Booking.com or Airbnb: Booking.com, Airbnb
Set up Stripe payments: Stripe
Need Help?
If you get stuck, open Contact Support for the fastest way to reach us.
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