> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/channel-mapping-guides/getaroom.md).

# Getaroom

## Prerequisites

* Getaroom hotel ID
* Rooms and rates ready in Hostel Mate

## 1) Request the Connection

1. Email <propertyactivation@getaroom.com>
2. Ask to connect your property to the channel manager “Channex”
3. Include your hotel ID and contact details

## 2) Finalize in Hostel Mate

1. Open Channel Manager in Hostel Mate
2. Select Getaroom; enter the hotel ID if prompted
3. Map rooms and rates

## Verify and Test

* Getaroom may send a test booking/cancellation
* After confirmation, push a small rate change and verify it on Getaroom

## Troubleshooting

* No response: reply to the original email thread and include the hotel ID
* Prices not updating: check the mapping, then run a [Full Sync](/channel-mapping-guides/full-sync.md)

## Last step: pull your existing bookings

The connection only delivers *new* bookings. The reservations already on the platform need to come across too, otherwise your other channels keep selling beds that are taken. See [Pull Future Reservations](/channel-mapping-guides/pull-future-reservations.md) — it's one click and it's the step people skip.