# Hostelworld

## Prerequisites

* Hostelworld contract and access to the extranet
* Rooms and rates ready in Hostel Mate

## 1) Request the Connection

1. Ask the property to request this connection through Hostelworld’s Market Support Team at [**support@hostelworld.com**](mailto:support@hostelworld.com)
2. In the email, request enabling the channel manager **“Hostel Mate”** for the property
3. Wait for confirmation and note your **Hostelworld Property ID** (you’ll need it for setup)

## 2) Finalize in Hostel Mate

1. Open **Channel Manager** in Hostel Mate
2. Select **Hostelworld** and enter the **Property ID**
3. Map rooms and rates, then save

## Troubleshooting Steps

* Double-check that the **Property ID** is correct (no missing digits or extra spaces)
* Ensure your property is **active on Hostelworld**
* Confirm Hostelworld has **enabled “Hostel Mate”** as the channel manager for your property
* If the problem persists, please contact support