> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/channel-mapping-guides/hostelworld.md).

# Hostelworld

## Prerequisites

* Hostelworld contract and access to the extranet
* Rooms and rates ready in Hostel Mate

## 1) Request the Connection

1. Ask the property to request this connection through Hostelworld’s Market Support Team at [**support@hostelworld.com**](mailto:support@hostelworld.com)
2. In the email, request enabling the channel manager **“Hostel Mate”** for the property
3. Wait for confirmation and note your **Hostelworld Property ID** (you’ll need it for setup)

## 2) Finalize in Hostel Mate

1. Open **Channel Manager** in Hostel Mate
2. Select **Hostelworld** and enter the **Property ID**
3. Map rooms and rates, then save
4. Scroll down in **Manage Connection** and click **Import Bookings**. This pulls in the reservations Hostelworld already had for you. Do it once, after the mapping is saved, otherwise those bookings have no room to land in. More on this in [Import Bookings](/channel-mapping-guides/import-bookings.md).

## Troubleshooting Steps

* Double-check that the **Property ID** is correct (no missing digits or extra spaces)
* Ensure your property is **active on Hostelworld**
* Confirm Hostelworld has **enabled “Hostel Mate”** as the channel manager for your property
* If the problem persists, please contact support

## Last step: import your existing bookings

The connection only delivers *new* bookings. The reservations already on Hostelworld need to come across too, otherwise your other channels keep selling beds that are taken. See [Import Bookings](/channel-mapping-guides/import-bookings.md) — it's one click once your rooms are mapped, and it's the step people skip.