Hostelworld

Learn how to connect and map Hostelworld, including how to request the connection via support and obtain the property ID.

Prerequisites

• Hostelworld contract and access to the extranet

• Rooms and rates ready in Hostel Mate

1) Request the Connection

1. Ask the property to request this connection through Hostelworld’s Market Support Team at [email protected]

2. In the email, request enabling the channel manager “Hostel Mate” for the property

3. Wait for confirmation and note your Hostelworld Property ID (you’ll need it for setup)

2) Finalize in Hostel Mate

1. Open Channel Manager in Hostel Mate

2. Select Hostelworld and enter the Property ID

3. Map rooms and rates, then save

Troubleshooting Steps

• Double-check that the Property ID is correct (no missing digits or extra spaces)

• Ensure your property is active on Hostelworld

• Confirm Hostelworld has enabled “Hostel Mate” as the channel manager for your property

• If the problem persists, please contact support