> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/channel-mapping-guides/import-bookings.md).

# Import Bookings (Hostelworld)

The step right after mapping a direct connection (Hostelworld, Coworksurf, Mixdorm) — importing the reservations the platform already had into Hostel Mate.

Connecting a channel starts delivering *new* bookings to Hostel Mate. It says nothing about the reservations that were already sitting on the platform before you connected. Those have to come across too, and until they do, your other channels are selling beds that are actually taken.

Do this right after you finish mapping, before you rely on the connection for anything else. It applies to the channels Hostel Mate connects to directly: Hostelworld, Coworksurf and Mixdorm.

## How to do it

1. In Hostel Mate, go to **Channel Manager** and find the channel's card (Hostelworld, say).
2. Click **Manage Connection**.
3. Stay on the **General Settings** tab and scroll down past the Synchronization and Mapping Statistics cards. The last card is **Import Bookings**. Click the button.

The button is greyed out until every room is mapped, and that's deliberate: a booking for a room that isn't mapped has nowhere to land. If it's greyed out, go to the **Mapping** tab, finish the mapping, save, and come back.

When it finishes you'll see a short result under the button: how many confirmed bookings were pushed, how many cancellations, and how many were skipped because they're already in the past. Then open the Booking Calendar and spot-check two or three bookings you know are on the platform. If they're there with the right room and dates, you're done. Cancelled bookings come across too but stay hidden from the calendar, so don't go looking for those.

Run it once. Running it again doesn't hurt anything, it just finds nothing new.

{% hint style="warning" %}
This is the most common way to get a double booking in the first week after connecting a channel. The connection is green, prices are flowing, everything looks fine, and meanwhile Booking.com is selling a bed that a Hostelworld guest booked three weeks ago. Import first, then relax.
{% endhint %}

## If they still don't show up

Occasionally the platform doesn't hand over everything that was created before the connection existed. If you've imported, checked the calendar, and bookings you can plainly see in the extranet still aren't in Hostel Mate, we load them by hand. Export your upcoming bookings from the extranet (CSV or Excel, one file per room type is fine) and send it to us in the chat or to <contact@hostelmate.co>. We'll import them and confirm when it's done.

If prices or availability on the platform later stop matching what you see in Hostel Mate, that's a different problem with a different fix: [Full Sync](/channel-mapping-guides/full-sync.md).