OTA Connectivity Guide

Introduction

This guide provides general instructions for connecting Online Travel Agencies (OTAs) such as Booking.com, Expedia, Airbnb, Hostelworld, Agoda, and others to HostelMate. Each OTA has a slightly different process, so refer to their specific guide for detailed steps.

Before proceeding: Ensure that your pricing and rates are set up correctly and match the currency selected in the OTA setup. Incorrect pricing or currency may lead to sync issues.

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🔗 Connecting an OTA

1. Log in to the OTA extranet.

2. Navigate to Channel Manager / Connectivity settings.

3. Search for "Channex" and select it as your provider.

4. Confirm the connection request.

5. Some OTAs may require manual approval before activation.

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📌 Mapping Rooms & Rates

• Mapping ensures all rooms and rate plans in the OTA match correctly.

• Unmapped rooms or rates will not sync and may cause booking issues.

• Some OTAs support occupancy-based pricing, which requires additional mapping.

• If a room or rate plan is missing, check if it's active in the OTA extranet.

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✅ Final Steps

1. Once mapping is complete, activate the connection.

2. Import future reservations if needed (availability will not be affected).

3. Regularly check for errors or unmapped items.

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For specific OTA instructions, see the dedicated guide for that OTA.