Pull Future Reservations

The step right after mapping — pulling the reservations that already existed on Booking.com, Expedia, Airbnb and the other channels into Hostel Mate.

Connecting a channel starts delivering new bookings to Hostel Mate. It says nothing about the reservations that were already sitting on the platform before you connected. Those have to come across too, and until they do, your other channels are selling beds that are actually taken.

Do this right after you finish mapping, before you rely on the connection for anything else.

How to do it

1. In Hostel Mate, go to Channel Manager and click Open Manager.

2. Click the channel you just connected (Booking.com, Expedia, Airbnb, whichever it is).

3. Open the Actions menu at the top and choose Pull Future Reservations.

That's the whole thing. It runs in the background. Give it about 15 minutes, then open the Booking Calendar and look for two or three bookings you know are on the platform, arriving in the next few weeks. If they're there with the right room and dates, you're done. Cancelled bookings come across too but stay hidden from the calendar, so don't go looking for those.

This is the most common way to get a double booking in the first week after connecting a channel. The connection is green, prices are flowing, everything looks fine, and meanwhile Booking.com is selling a bed that a Hostelworld guest booked three weeks ago. Pull first, then relax.

If they still don't show up

A few platforms won't hand over anything that was created before the connection existed, no matter how many times you pull. If you've waited, checked the calendar, and bookings you can plainly see in the platform's extranet still aren't in Hostel Mate, we load them by hand. Export your upcoming bookings from the extranet (CSV or Excel, one file per room type is fine) and send it to us in the chat or to [e-mail]. We'll import them and confirm when it's done.

If prices or availability on the platform later stop matching what you see in Hostel Mate, that's a different problem with a different fix: Full Sync.