> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/channel-mapping-guides/roibos.md).

# Roibos

Learn how to connect and map Roibos, including how to request the connection via Roibos support.

## Prerequisites

* Roibos account and property active
* Rooms and rates ready in Hostel Mate

## 1) Request the Connection

Email Roibos support and ask to connect your property to the channel manager “Channex.” Include:

* Property name and Roibos property ID
* Your contact details

## 2) Finalize in Hostel Mate

1. Open Channel Manager in Hostel Mate
2. Select Roibos and authenticate if required
3. Map rooms and rate plans

## Verify and Test

* Push a small price change and confirm it appears in Roibos
* Ensure no iCal feeds are running in parallel

## Troubleshooting

* Connection pending: ask Roibos support to confirm the request was applied to your property

## Last step: pull your existing bookings

The connection only delivers *new* bookings. The reservations already on the platform need to come across too, otherwise your other channels keep selling beds that are taken. See [Pull Future Reservations](/channel-mapping-guides/pull-future-reservations.md) — it's one click and it's the step people skip.