Vrbo

Learn how to connect and map VRBO, including removing iCal connections, disconnecting from previous channel managers, and connecting using VRBO credentials.

Prerequisites

• Remove any iCal connections on VRBO (or other PMS) first

• If VRBO is linked to a previous channel manager, ask VRBO to disconnect it

• Have the owner present to read the login verification code

1) Disconnect Old Connections (If Any)

Email VRBO support:

“Please disconnect my account from my current channel manager. I will control the extranet manually.”

Once VRBO confirms, payments remain handled by VRBO, and you can proceed.

2) Authenticate in Hostel Mate

1. Enter the VRBO username and password in the VRBO channel settings

2. Click Authenticate (don’t use Test Connection)

3. Enter the sign‑in code sent to the owner’s phone

4. If auth fails: Save, refresh the browser, and try again

3) Map and Verify

1. Open the mapping page to see your listings

2. Match listings to your rooms and rates

3. Push a small rate change to confirm it appears on VRBO

Troubleshooting

• No listings after auth: refresh and reopen mapping; confirm the account is the correct one

• Still connected elsewhere: ask VRBO to confirm the disconnection is complete