Email Notifications
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Stay in touch with your guests without lifting a finger! The Email Notifications page lets you design beautiful, automated emails that get sent to guests at key moments before, during, and after their stay.
You can set up emails for five different scenarios:
Booking Confirmation
Immediately after a guest books.
Pre-Arrival Guide
A few days before check-in (great for door codes and directions).
Booking Updated
If dates or details change.
Booking Cancellation
If a booking is cancelled.
Post-Stay Thank You
After check-out (perfect for asking for reviews!).
When you click on one of the triggers, you'll open the editor. Here you can turn the email on or off, edit the subject line, and write the email body using a rich text editor.
For the "Pre-Arrival Guide" and "Post-Stay Thank You" emails, you have granular control over when the email is sent:
Pre-Arrival: A special setting appears allowing you to specify exactly how many "days before check-in" the email should be fired.
Post-Stay: A similar setting lets you choose how many "days after check-out" the thank you email goes out.
Don't write "Dear Guest"—use our Placeholders!
On the left side of the editor, you'll see a list of variables like {{guest_name}} or {{checkInFrom}}. Just click one to copy it, and paste it into your email. When the email actually sends, the system swaps the placeholder with the real guest's details.
Wondering what your email will actually look like when it hits a guest's inbox? Switch to the Preview tab! It generates a live, styled mockup of the email using sample data, so you can make sure your formatting and placeholders are perfect before hitting save.
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