WhatsApp Notifications

Use WhatsApp to send guest updates with a reusable template and dynamic placeholders.

Configure WhatsApp

• Connect your WhatsApp provider details (token, phone, SID, number ID).

• Confirm the connection status before enabling notifications.

• Use the enable switch to turn WhatsApp notifications on or off.

Template Editing

• Write a template once and reuse it for new bookings.

• Use placeholders for dates, names, and amounts.

• Preview the message to validate formatting.

Placeholders

• {{title}} guest greeting

• {{pg_name}} property name

• {{start}} check-in date

• {{end}} check-out date

• {{count}} number of nights

• {{booking_status}} booking status

• {{guest_name}} full guest name

• {{address}} property address

• {{phone}} contact phone

• {{amount}} total booking amount

• {{currency}} currency code

• {{checkInFrom}} earliest check-in time

• {{checkInTo}} latest check-in time

Tips

• Keep messages short and friendly for mobile reading.

• Reset the template if formatting gets messy, then re-save.

• Disable notifications temporarily during template updates.