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Setting clear expectations is the best way to avoid disputes with guests. The Policies page is where you lay down the law—defining exactly what happens when a guest cancels, doesn't show up, or asks for a refund.
When you load the page, you'll see four primary text boxes corresponding to the most critical areas of guest interaction:
Cancellation Fees
Explain exactly how much a guest will be charged if they cancel their booking 14 days out versus 24 hours out.
No Show Policy
Define what happens if the guest simply never arrives. (Do they lose their deposit? Are they charged for the whole stay?)
Refund Policy
Clearly outline under what circumstances you are willing to return money that has already been collected.
Modifications
Detail your rules for date changes or reducing the number of guests.
We intentionally designed the editors on this page as simple, plain-text <Textarea> fields. We don't use fancy formatting or rich text here because these policies need to be injected into plain text emails, OTAs (like Booking.com), and simple invoice PDFs without breaking the layout.
Just type out your rules clearly and concisely, and hit the Publish Policies button at the top right to make them live!
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