---
description: >-
  Learn how to manage reservations, from walk-in bookings to online
  reservations. Understand how to create new reservations, add payments, and
  manage booking statuses.
---

# Reservation

## Types of Reservations

### Walk-in Reservation

A guest arrives at the hostel without a prior reservation and requests immediate accommodation.

### Online Reservations

Reservations from platforms such as Booking.com, Hostelworld, Expedia, etc.

* **Paid Reservation**:
  * Entered into the booking calendar.
  * Status will be "Paid."
  * Reservation will be displayed in blue color.
* **Unpaid Reservation**:
  * Entered into the waiting list.
  * The user can change the status according to the hostel's policy.
  * If the guest has been charged, move the reservation to the booking calendar and follow the steps to add the payment manually.
  * If the guest's card is not valid, you can keep the reservation in the waiting list until the check-in date to increase the chance of booking the same bed since the reservation is not yet confirmed or paid.

## Creating a New Reservation

1. **Open the Booking System**:
   * Double-click on the bed cell to start the reservation process.
2. **Search for the Guest**:
   * **By Name and Mobile Number**: Check if the guest is already registered in the CRM system.
   * **If registered**: Select the guest's details.
   * **If not registered**: Click on "+Add new guest" and enter the following details:
     * Nationality
     * Phone number
     * First name and last name
     * Press save
3. **Enter Reservation Details**:
   * **Select the Guest**: Choose the guest from the dropdown list.
   * **Choose Dates**: Select the check-in and check-out dates.
   * **Get Prices**: Press "Get prices" to see the total price for the stay based on the chosen dates, or manually enter the price per night and the system will automatically calculate the total price according to the number of nights.
   * **Assign Bed**: Specify the bed number (e.g., lower or upper bed) as per the guest's preference.
   * **Choose Platform**: Select "Walk In" as the platform.
   * **Add Notes**: Write any notes related to the reservation.
   * Press "New booking"
4. **Confirm Reservation**:
   * After completing the above steps, the guest's name will appear on the assigned bed for the entire period.

## Adding Payment to a Reservation

1. **Open Booking Details**:
   * Double-click on the reservation cell to open the Booking Details popup.
2. **Add Payment**:
   * Navigate to the "Payments" section.
   * Click on "+Payment" to add the payment details.
     * **Amount**: Enter the amount.
     * **Type**: Select "Income."
     * **Payment Method**: Choose from the list (e.g., cash, POS, or online payment).
     * **Description**: Optionally, add a description for the payment.
   * Press "Save payment"
3. **Update Reservation Status**:
   * After saving the payment, double-click on the reservation again.
   * Change the reservation status to "Paid" or "Check-in Paid" if the guest has completed the check-in process.
