Self Check-In
Guests receive a unique check-in link in their pre-arrival email and can complete the form before they arrive. As a staff member you can send the link manually, monitor whether a guest has submitted, view what they filled in, and access uploaded ID documents — all from the booking.
Sending the Link
Open any booking from the calendar or dashboard.
Click Check in Guest (or Re-Check In if the guest has already checked in) to open the Check-In popup.
In the popup header, click the Self Check-In pill button.
A panel opens showing:
QR code — guest scans with their phone to open the form instantly
Copyable URL — click Copy to copy the link to the clipboard
Send Link to Guest — emails the unique link directly to the guest's address on file
The Send Link button has a 2-minute cooldown to prevent duplicate emails. After sending it shows Sent! and stays disabled.
The link is also sent automatically in the pre-arrival email. Use the manual send when a guest asks for it again or did not receive the original email.
Checking Submission Status
Open the booking and go to the Logs tab. If the guest has submitted:
A teal "Self Check-In" entry appears at the top of the log.
It shows the date and time of submission plus any details the guest provided:
ETA — estimated arrival time (if your settings collect it)
ID uploaded badge + View ID link — click to open a secure preview of the document (link expires after 1 hour)
Custom answers — one line per question, label and answer
If the guest has not yet submitted, no Self Check-In log entry appears. You can send the link again from the Check-In popup.
ID Documents
Uploaded ID documents are stored privately. To view one:
Go to the Logs tab of the booking.
Find the teal Self Check-In log entry.
Click View ID next to the ID uploaded badge.
The document opens in a new tab. The link is valid for 1 hour.
Check-In Source Indicator
On the Guests page, each guest shows how they checked in:
Online — submitted through the self check-in form
Desk — checked in manually at the front desk (or via the Check-In popup)
No label — not yet checked in
Guest Experience
When a guest opens their link they see:
Property name and stay dates at the top
House rules (if configured) — must be read before filling the form
The form fields enabled in your settings: ETA time picker, ID upload, signature canvas, custom questions
Check-In Instructions below the form (door codes, parking, directions)
A success screen after submission showing their booking summary and the Post Check-In Message (Wi-Fi, room number, etc.)
If the guest already submitted, the link shows the success screen instead of the form — they cannot submit twice.
If the stay has ended (more than 2 days past the last night), the link shows an expired message.
Configuring What the Form Collects
All self check-in settings — house rules, instructions, post check-in message, toggles, and custom questions — are managed under Settings → Self Check-In in the Finance portal. See Self Check-In Settings for the full reference.
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