# HostelMate

## HostelMate

- [Introduction](https://docs.hostelmate.co/readme.md): Welcome to Hostel Mate. This guide helps you run the day‑to‑day—manage bookings, connect OTAs, take payments securely, and keep guests happy with streamlined tools.
- [Front Desk](https://docs.hostelmate.co/front-desk.md): Manage daily front desk work—check‑ins, check‑outs, walk‑ins, bookings, bed assignments, payments, and statuses—to streamline operations from one workspace.
- [Dashboard](https://docs.hostelmate.co/front-desk/dashboard.md): See arrivals, departures, no‑shows, occupancy, and rate insights at a glance. Track reservation statuses and monitor daily operations to keep beds filled efficiently.
- [Booking Calendar](https://docs.hostelmate.co/front-desk/booking-calendar.md): Navigate the booking calendar by day and room, read status colors, adjust date ranges, and open or edit reservations directly to resolve conflicts quickly.
- [Booking Management](https://docs.hostelmate.co/front-desk/booking-management.md): Manage bookings from a single screen—edit guest details, move beds, update statuses, add notes, and handle payments, deposits, extra charges, and balances.
- [Guest Management](https://docs.hostelmate.co/front-desk/guest-management.md): View and update guest profiles—contact info, IDs, signatures, notes, bookings, payments, and deposits—in one place, with tools to export invoices and receipts.
- [Check-In/Check-Out](https://docs.hostelmate.co/front-desk/check-in-check-out.md): Follow a clear flow for arrivals and departures, verify details, assign beds, update statuses, process payments and deposits, and add notes for accurate records.
- [Self Check-In](https://docs.hostelmate.co/front-desk/self-check-in.md): Send guests a unique check-in link, monitor submission status, view uploaded ID documents, and see how online check-in appears in Booking Logs and the guest record.
- [Reservation](https://docs.hostelmate.co/front-desk/reservation.md): Manage reservations end to end—create walk‑ins, handle online bookings, update statuses, assign beds, add payments, and keep availability accurate across channels.
- [Pricing](https://docs.hostelmate.co/front-desk/pricing.md): Update room and bed prices for selected date ranges, use Bulk Update, and keep OTA channels in sync while avoiding delays or errors from large range changes.
- [Reports](https://docs.hostelmate.co/front-desk/reports.md): Generate booking reports for a date range, filter results, and review guest, platform, amounts, beds, and trends to analyze performance and operations.
- [Guest Page Overview](https://docs.hostelmate.co/front-desk/guest-page-overview.md): Search and manage guest profiles, add new entries, update details, view reservation history and balances, and use quick tools for tracking outstanding payments.
- [Virtual Credit Card](https://docs.hostelmate.co/front-desk/virtual-credit-card.md): Review uncollected virtual credit card payments, see amounts and status, and collect eligible VCCs with one click to move funds into the online account.
- [Booking Engine](https://docs.hostelmate.co/front-desk/booking-engine.md): Open the Booking Engine, troubleshoot common setup issues, and monitor incomplete payment attempts so you can follow up and keep conversions on track.
- [Chat Page Overview](https://docs.hostelmate.co/front-desk/chat-page-overview.md): Manage guest communication in one place—receive WhatsApp messages, reply with templates, view history, and keep conversations coordinated across shifts .
- [Other Pages](https://docs.hostelmate.co/front-desk/other-pages.md): Explore additional tools, V‑Cards for uncollected payments, Website Leads, Expenses overview, and Logs to audit staff actions and track booking changes.
- [Access Levels and Permissions](https://docs.hostelmate.co/front-desk/access-levels-and-permissions.md): Understand user roles and permissions—Administrator and Front Desk—what each can access, and best practices for least‑privilege access and oversight.
- [Finance Management](https://docs.hostelmate.co/finance-management.md): Track payments, deposits, expenses, and performance. Review reports, configure categories and taxes, and reconcile activity across properties in one place.
- [Dashboard](https://docs.hostelmate.co/finance-management/dashboard.md): Your primary snapshot of the property's financial performance, customer volume, and sales trends.
- [Finance Hub](https://docs.hostelmate.co/finance-management/finance-hub.md): Central hub for financial reports, daily operations, and account reconciliation.
- [Cash Flow](https://docs.hostelmate.co/finance-management/finance-hub/cash-flow.md): A daily breakdown of your total in-flows, out-flows, and net daily revenue.
- [Profit & Loss](https://docs.hostelmate.co/finance-management/finance-hub/profit-and-loss.md): Analyze monthly profitability—revenue, extras, expenses, and daily P\&L. Use averages per day/bed and compare months to benchmark performance and trends.
- [Monthly Expenses](https://docs.hostelmate.co/finance-management/finance-hub/monthly-expenses.md): Track your operational costs grouped by category, and visualize where your money is going with intuitive pie charts.
- [Payment History](https://docs.hostelmate.co/finance-management/finance-hub/payment-log.md): A complete, searchable ledger of every transaction that passes through your property. Track income, expenses, and internal transfers easily.
- [Profit Settlement](https://docs.hostelmate.co/finance-management/finance-hub/profit-settlement.md): Review monthly and daily financial snapshots to settle profits and validate totals across bookings, payments, extras, and expenses.
- [Balance Overview](https://docs.hostelmate.co/finance-management/finance-hub/overview.md): A straightforward summary of your property's various financial accounts and their monthly net balances.
- [Transaction Ledger](https://docs.hostelmate.co/finance-management/finance-hub/breakdown.md): Generate a detailed, running balance audit for any specific account over the current period.
- [Manage Accounts](https://docs.hostelmate.co/finance-management/finance-hub/edit.md): Create, update, or retire finance account types. Control liquid cash, online reconciliation, and booking access to keep reporting and payment options correct.
- [Export Center](https://docs.hostelmate.co/finance-management/finance-hub/export-center.md)
- [Property Setup](https://docs.hostelmate.co/finance-management/property-setup.md): Configure property details, room inventory, booking engine content, and guest policies so listings and operations stay accurate.
- [Room Inventory](https://docs.hostelmate.co/finance-management/property-setup/room-management.md): Configure your property's physical layout, create room types, define capacities, and organize how they are sold.
- [Property Profile](https://docs.hostelmate.co/finance-management/property-setup/property-information.md): Manage your property's core details, contact info, and public-facing branding.
- [Booking Engine](https://docs.hostelmate.co/finance-management/property-setup/booking-engine.md): Configure what your guests see when booking directly with you, and decide exactly how you want to collect their payments.
- [Cancellation Policy](https://docs.hostelmate.co/finance-management/property-setup/cancellation-policy.md): Establish the contractual terms and conditions for bookings, cancellations, and no-shows.
- [Guest Notifications](https://docs.hostelmate.co/finance-management/notifications.md): Configure guest-facing Email and WhatsApp notifications, plus the WhatsApp setup pages needed to connect Meta and activate delivery.
- [Email Notifications](https://docs.hostelmate.co/finance-management/notifications/email-notifications.md): Automate your direct guest communication with customizable email templates and timing rules.
- [WhatsApp Notifications](https://docs.hostelmate.co/finance-management/notifications/whatsapp-notifications.md): Configure WhatsApp templates, connection settings, and guest notification delivery.
- [WhatsApp Integration Setup](https://docs.hostelmate.co/finance-management/notifications/whatsapp-integration.md): Integrate WhatsApp using Meta’s Cloud API—set up webhooks, approve message templates, generate tokens, and connect your backend for automated messaging.
- [Payment Processing](https://docs.hostelmate.co/finance-management/payment-processing.md): Connect Stripe or Nomod to take secure payments online and at the desk. Add API keys, set up webhooks, run test charges, and troubleshoot common issues.
- [Stripe](https://docs.hostelmate.co/finance-management/payment-processing/stripe.md): Connect Stripe to Hostel Mate by creating the webhook and adding your Secret key. Follow step‑by‑step setup, required events, verification, and troubleshooting tips.
- [Nomod](https://docs.hostelmate.co/finance-management/payment-processing/nomod.md): Connect Nomod as a payment gateway in the finance portal. Add your API secret, run a test payment, and manage invoices that expire after 24 hours.
- [Pay at Property](https://docs.hostelmate.co/finance-management/payment-processing/pay-at-property.md): Understand how the Pay at Property checkout method behaves across the booking engine, waitlist form, and back office, including status flow, policies, and best practices.
- [Booking Waitlist](https://docs.hostelmate.co/finance-management/payment-processing/waitlist.md): Understand the Waitlist status in Hostel Mate — how bookings are held without blocking beds, where it applies (direct bookings, OTA bookings, unpaid reservations), and how to confirm or cancel them.
- [Resources](https://docs.hostelmate.co/finance-management/resources.md): Manage master data that powers expenses, add-ons, and reporting.
- [Extra Services](https://docs.hostelmate.co/finance-management/resources/extra-services.md): Manage add-on services and upsells used in bookings and reports.
- [Expense Categories](https://docs.hostelmate.co/finance-management/resources/expense-categories.md): Customize expense categories used in Payment History and Monthly Expenses so reports stay clear, consistent, and aligned with your accounting terminology.
- [User Management](https://docs.hostelmate.co/finance-management/user-management.md): Overview of user access controls within the finance portal.
- [User Roles](https://docs.hostelmate.co/finance-management/user-management/user-roles.md): Invite your staff, control their permissions, and assign property access for multi-property portfolios.
- [API Access](https://docs.hostelmate.co/finance-management/user-management/api-access.md): Generate API keys, set up Webhooks, and monitor API request logs for seamless external integrations.
- [Settings](https://docs.hostelmate.co/finance-management/settings.md): Configure shared settings that affect guest messaging, calendars, billing, and internal alerts.
- [Calendar Legend](https://docs.hostelmate.co/finance-management/settings/calendar-legend.md): Customize calendar status labels, colors, and tooltips to improve occupancy visibility.
- [General Settings](https://docs.hostelmate.co/finance-management/settings/general-settings.md): Configure core system behaviors, automated workflow rules, and regional preferences for your property.
- [Owner Notifications](https://docs.hostelmate.co/finance-management/settings/owner-notifications.md): Configure the email address that receives owner alerts about booking activity.
- [Telegram Alerts](https://docs.hostelmate.co/finance-management/settings/telegram-alerts.md): Connect your Telegram group to the Hostel Mate bot to receive real-time booking alerts. Add the bot, set the group ID, and save the settings.
- [Self Check-In](https://docs.hostelmate.co/finance-management/settings/self-check-in.md): Configure the self check-in form guests complete before arriving — collect ETA, ID documents, signatures, and custom answers, and display house rules and post-arrival instructions.
- [Plan & Billing](https://docs.hostelmate.co/finance-management/plan-billing.md): Manage your Hostel Mate subscription, view past invoices, and securely update your payment method.
- [Channel Mapping Guides](https://docs.hostelmate.co/channel-mapping-guides.md): Map your property to OTAs and bedbanks. Follow step‑by‑step connection, authentication, and mapping instructions, then verify sync with test price updates.
- [OTA Connectivity Guide](https://docs.hostelmate.co/channel-mapping-guides/introduction.md): Learn the common flow to connect OTAs (Booking.com, Expedia, Airbnb, etc.) to Hostel Mate—select provider, approve, map rooms/rates, and verify updates.
- [Agoda](https://docs.hostelmate.co/channel-mapping-guides/agoda.md): Connect Agoda to Hostel Mate with step‑by‑step mapping. Prepare your account, enable Channel Manager Mode, map rooms and rates, and verify sync for reliable updates.
- [Airbnb](https://docs.hostelmate.co/channel-mapping-guides/airbnb.md): Connect Airbnb via OAuth from Hostel Mate, authorize the account, then map listings to rooms and verify a small price change to confirm syncing.
- [Booking.com](https://docs.hostelmate.co/channel-mapping-guides/booking.com.md): Request the connection, select Channex as the provider, approve access, then authenticate in Hostel Mate to map rooms and rates and verify updates.
- [Despegar](https://docs.hostelmate.co/channel-mapping-guides/despegar.md): Learn how to connect and map Despegar, including how to disable old connections, add a new channel manager, and confirm the setup.
- [Dida Travel](https://docs.hostelmate.co/channel-mapping-guides/dida-travel.md): Learn how to connect and map Dida Travel, step by step, from requesting a connection to receiving your Hotel ID.
- [Emerging Travel](https://docs.hostelmate.co/channel-mapping-guides/emerging-travel.md): Learn how to connect and map Emerging Travel, including how to request a connection via support.
- [Expedia](https://docs.hostelmate.co/channel-mapping-guides/expedia.md): Enable connectivity in Partner Central, choose Channex, complete 2FA, then authenticate in Hostel Mate to map rooms/rates and test price sync.
- [Feratel](https://docs.hostelmate.co/channel-mapping-guides/feratel.md): Learn how to connect and map Feratel, including how to request a connection via support and add your property ID.
- [Getaroom](https://docs.hostelmate.co/channel-mapping-guides/getaroom.md): Learn how to connect and map Getaroom, including how to request the connection via support and verify activation.
- [Hipcamp](https://docs.hostelmate.co/channel-mapping-guides/hipcamp.md): Learn how to connect and map Hipcamp, including how to request a connection via support and find your property ID.
- [Hostelworld](https://docs.hostelmate.co/channel-mapping-guides/hostelworld.md): Learn how to connect and map Hostelworld, including how to request the connection via support and obtain the property ID.
- [Hotelbeds](https://docs.hostelmate.co/channel-mapping-guides/hotelbeds.md): Connect and map Hotelbeds (Maxiroom), enable Channex, authenticate in Hostel Mate, map rooms and rates, then test a price change to confirm sync.
- [HotelTonight](https://docs.hostelmate.co/channel-mapping-guides/hoteltonight.md): Learn how to connect and map Airbnb (Hotel Tonight), including how to request mapping or connectivity via support.
- [HRS](https://docs.hostelmate.co/channel-mapping-guides/hrs.md): Learn how to connect and map HRS, including how to prepare your property and request the connection via the HRS extranet.
- [Hyperguest](https://docs.hostelmate.co/channel-mapping-guides/hyperguest.md): Learn how to connect and map Hyperguest, including how to request the connection via support and use your property ID.
- [Makemytrip](https://docs.hostelmate.co/channel-mapping-guides/makemytrip.md): Learn how to connect and map MakeMyTrip, including how to prepare your property and request the connection via the MakeMyTrip extranet.
- [MG Bedbank](https://docs.hostelmate.co/channel-mapping-guides/mg-bedbank.md): Learn how to connect and map MG, including how to request the connection via the MG extranet.
- [Roibos](https://docs.hostelmate.co/channel-mapping-guides/roibos.md): Learn how to connect and map Roibos, including how to request the connection via Roibos support.
- [Tiket.com](https://docs.hostelmate.co/channel-mapping-guides/tiket.com.md): Learn how to connect and map Tiket.com, including how to request the connection via Tiket.com support.
- [Traveloka](https://docs.hostelmate.co/channel-mapping-guides/traveloka.md): Learn how to connect and map Traveloka, including how to request the connection via the Traveloka Extranet and obtain your Property ID.
- [Trip](https://docs.hostelmate.co/channel-mapping-guides/trip.com.md): Learn how to connect and map Ctrip (Trip.com), including how to select our channel manager as your connectivity partner and obtain your Hotel ID.
- [Vrbo](https://docs.hostelmate.co/channel-mapping-guides/vrbo.md): Learn how to connect and map VRBO, including removing iCal connections, disconnecting from previous channel managers, and connecting using VRBO credentials.
- [General Connection Setup](https://docs.hostelmate.co/channel-mapping-guides/general-connection-setup.md): Follow the standard flow to connect most OTAs—create the channel, set currency and options, map rooms/rates, then activate and verify with a small price update.
- [API Documentation](https://docs.hostelmate.co/api-documentation.md): Learn how to use our APIs, create credentials, authenticate requests, and build custom booking and guest workflows across bookings, guests, and availability.
- [API Authentication](https://docs.hostelmate.co/api-documentation/authentication.md): Authenticate API requests using your API key. Add required headers, handle rate limits, and follow security best practices.
- [Bookings](https://docs.hostelmate.co/api-documentation/bookings.md)
- [Booking List](https://docs.hostelmate.co/api-documentation/bookings/list.md): Retrieve a paginated list of bookings with flexible filters for status, guest, and date ranges.
- [Booking Detail](https://docs.hostelmate.co/api-documentation/bookings/get.md): Retrieve full details for a specific booking, including comprehensive guest data and nightly stay breakdowns.
- [Booking Create](https://docs.hostelmate.co/api-documentation/bookings/create.md): Create a new booking via API. Provide a unique booking ID and either an existing guest ID or full guest details to prevent duplicates and validate inputs.
- [Booking Update](https://docs.hostelmate.co/api-documentation/bookings/update.md): Update an existing booking's status, notes, dates, or room via two dedicated endpoints. Availability and totals are revalidated; send only fields you want to change.
- [Booking Delete](https://docs.hostelmate.co/api-documentation/bookings/delete.md): Delete a booking and automatically clean up associated payments, stay dates, and guest records.
- [Booking Logs](https://docs.hostelmate.co/api-documentation/bookings/logs.md): Retrieve a complete audit trail for any booking, including status changes, payment updates, and property manager actions.
- [Guests](https://docs.hostelmate.co/api-documentation/guests.md)
- [Guest Get](https://docs.hostelmate.co/api-documentation/guests/get.md): Retrieve a guest by ID or search with filters and pagination. See response fields to build UIs showing profiles, contact info, and booking summaries.
- [Guest Update](https://docs.hostelmate.co/api-documentation/guests/update.md): Partially update an existing guest’s profile—contact details, address, and preferences. Send only changed fields; validation prevents conflicts.
- [Booking Engine](https://docs.hostelmate.co/api-documentation/booking-engine.md): Build a custom booking flow by fetching availability via API. See request/response formats, fields, and examples to render rooms, prices, and images.
- [Payments](https://docs.hostelmate.co/api-documentation/payments.md): Manage income and expenses independently of bookings. Create, update, list, and soft-delete payment records with full auditability.
- [Conversations & Messages](https://docs.hostelmate.co/api-documentation/conversations.md): Retrieve guest conversation threads and messages across all channels (Email, Booking.com, Airbnb, etc.) for your property.
- [Webhooks](https://docs.hostelmate.co/api-documentation/webhooks.md): Receive real-time HTTP notifications when events occur in your Hostel Mate property — new bookings, payments, messages, and more.
- [Contact Support](https://docs.hostelmate.co/contact-support.md): Reach out for help, report issues, or share feedback. Include context, IDs, steps, and screenshots so we can triage quickly and resolve your request.
- [Release Notes](https://docs.hostelmate.co/release-notes.md): Track notable updates, fixes, and new features across Hostel Mate. Review monthly changes to APIs, integrations, dashboard, pricing, and payment workflows.