Email Notifications

Set up guest email templates for key booking events. Templates are saved per property.

Template Types

• Booking Confirmation

• Booking Cancellation

• Booking Updated

• Pre-Arrival Guide

• Post-Stay Thank You

Edit a Template

1. Pick a template from the left panel.

2. Update the subject and body content.

3. Toggle the template on or off if needed.

4. Use placeholders for dynamic data.

5. Save changes to apply the template.

Placeholders

You can insert placeholders into the subject or body:

• {{title}} guest greeting

• {{pg_name}} property name

• {{start}} check-in date

• {{end}} check-out date

• {{count}} number of nights

• {{booking_status}} booking status

• {{guest_name}} full guest name

• {{address}} property address

• {{phone}} contact phone

• {{amount}} total booking amount

• {{currency}} currency code

• {{checkInFrom}} earliest check-in time

• {{checkInTo}} latest check-in time

Preview and Reset

• Use Preview to see how the email renders with sample data.

• Reset returns a template to the system default (save to apply).

Tips

• Keep subject lines short and clear for higher open rates.

• Use placeholders instead of hard-coded dates or amounts.

• Review templates after policy or pricing changes.