HostelMate
  • 👋Introduction
  • 🖥️Front Desk
    • Dashboard
    • Booking Calendar
    • Booking Management
    • Guest Management
    • Check-In/Check-Out
    • Reservation
    • Pricing
    • Reports
    • Guest Page Overview
    • Virtual Credit Card
    • Chat Page Overview
    • Other Pages
    • Access Levels and Permissions
  • 📈Finance Management
    • Overview
    • Finance
    • Payment
    • Profit and Loss
    • Bookings
    • Accounts
    • User Role
    • Month Expenses
  • 🔀Channel Mapping Guides
    • OTA Connectivity Guide
    • Agoda
    • Airbnb
    • Booking.com
    • Despegar
    • Dida Travel
    • Emerging Travel
    • Expedia
    • Feratel
    • Getaroom
    • Hipcamp
    • Hostelworld
    • Hotelbeds
    • HotelTonight
    • HRS
    • Hyperguest
    • Makemytrip
    • MG Bedbank
    • Roibos
    • Tiket.com
    • Traveloka
    • Trip
    • Vrbo
  • 📱Apps
    • 💬Telegram App Setup
    • ✳️Whatsapp API Setup
    • 📧Email Notifications Setup
    • 💳Stripe Payment Gateway Setup
    • 💳Nomod Payment Gateway Setup
  • 📧Contact Support
  • 🗒️Release Notes
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On this page
  • How to Reach Support
  • Providing Feedback
  • Importance of Feedback
  • Types of Feedback
  • Providing Constructive Feedback

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Last updated 9 days ago

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How to Reach Support

If you need assistance, please contact us at .

Providing Feedback

Importance of Feedback

  • Enhancing User Experience: Feedback helps identify areas for improvement, leading to a more user-friendly CRM interface and improved usability for hostel staff.

  • Driving Innovation: Constructive feedback fosters innovation and encourages CRM developers to implement new features and functionalities to meet the evolving needs of hostels.

  • Resolving Issues: Feedback enables prompt identification and resolution of any technical issues or usability challenges encountered by hostel staff while using the CRM.

Types of Feedback

  • Feature Requests: Users can suggest additional features or enhancements they would like to see implemented in the CRM to better suit their hostel's specific requirements.

  • Bug Reports: Users should report any technical glitches, errors, or bugs they encounter while using the CRM, providing detailed descriptions and steps to reproduce the issue.

  • Usability Feedback: Hostel staff can provide feedback on the overall usability and user interface design of the CRM, highlighting any areas that are confusing or difficult to navigate.

Providing Constructive Feedback

  • Be Specific: Clearly articulate the feedback, providing specific examples and scenarios to illustrate your points.

  • Be Objective: Focus on providing constructive criticism based on your experience using the CRM, avoiding personal biases or emotional responses.

  • Offer Solutions: Whenever possible, propose solutions or alternatives to address the issues identified in your feedback, demonstrating a proactive approach to problem-solving.

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contact@hostelmate.co