# Contact Support ## How to Reach Us * Email: * App feedback: open the Help menu and choose “Send feedback” ## What to Include * Property name and your role * A short description of the issue or request * Steps to reproduce (if a bug) * Relevant IDs or links (booking ID, channel, guest) * Screenshots or screen recording if possible ## Response Times * Critical issues (outage, data loss): we triage immediately * Payment or channel issues: within 1 business day * General questions/feature ideas: 2–3 business days ## Feature Requests Tell us what you’re trying to achieve and why it matters. If other team members want the same thing, mention that too—it helps us prioritize. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hostelmate.co/contact-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.