> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/contact-support.md). # Contact Support Reach out for help, report issues, or share feedback. Include context, IDs, steps, and screenshots so we can triage quickly and resolve your request. ## How to Reach Us * Email: * App feedback: open the Help menu and choose “Send feedback” ## What to Include * Property name and your role * A short description of the issue or request * Steps to reproduce (if a bug) * Relevant IDs or links (booking ID, channel, guest) * Screenshots or screen recording if possible ## Problems with a channel or prices Send us these and we can usually find the cause quickly: * Which channel (Booking.com, Agoda, etc.) * A link to your property on that channel * A screenshot of the channel's extranet calendar, with the dates you're asking about visible ## Upgrading your plan Email from the main email address on your account. We'll confirm within 24 hours. ## Demo calls Demo calls are held in English. ## Response Times * Critical issues (outage, data loss): we triage immediately * Payment or channel issues: within 1 business day * General questions/feature ideas: 2–3 business days ## Feature Requests Tell us what you’re trying to achieve and why it matters. If other team members want the same thing, mention that too—it helps us prioritize.