# Contact Support ## How to Reach Us * Email: * App feedback: open the Help menu and choose “Send feedback” ## What to Include * Property name and your role * A short description of the issue or request * Steps to reproduce (if a bug) * Relevant IDs or links (booking ID, channel, guest) * Screenshots or screen recording if possible ## Response Times * Critical issues (outage, data loss): we triage immediately * Payment or channel issues: within 1 business day * General questions/feature ideas: 2–3 business days ## Feature Requests Tell us what you’re trying to achieve and why it matters. If other team members want the same thing, mention that too—it helps us prioritize.