> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/guest-management.md).

# Guest Management

View and update guest profiles—contact info, IDs, signatures, notes, bookings, payments, and deposits—in one place, with tools to export invoices and receipts.

View and update guest profiles quickly—contact details, IDs, signatures, notes, bookings, payments, and deposits—all in one place.

## What You Can Do

* Edit contact details (name, email, phone, nationality)
* Capture ID image and digital signature
* View bookings and payment history at a glance
* Download invoices and receipts
* Add notes for your team

## Find and Edit a Guest

1. Open Guest Management from the front desk
2. Search by name or phone
3. Select the guest to open the profile popup
4. Click Update to edit details; Save when finished

## Sections in the Profile

* General: basic info, ID image, signature, notes
* Payments: all incoming/outgoing transactions and balances
* Deposits: deposits taken/returned with dates and amounts
* Bookings: current and past reservations connected to the guest

## Invoices and Receipts

* Download invoice/receipt directly from the guest profile
* Make sure amounts and dates match the booking before you share

## Tips

* Use notes for context (late check-in, special requests, house rules agreed)
* Keep phone and email accurate to reduce duplicates and missed notifications
* Capture ID and signature during check-in when possible

## Troubleshooting

* Duplicate guest profiles: merge by choosing the most complete profile and updating bookings to that guest
* Missing payment: check the related booking’s Payments tab, then refresh the guest profile
* Wrong contact info: update the guest profile and re-send confirmations if needed