Guest Management
View and update guest profiles quickly—contact details, IDs, signatures, notes, bookings, payments, and deposits—all in one place.
What You Can Do
Edit contact details (name, email, phone, nationality)
Capture ID image and digital signature
View bookings and payment history at a glance
Download invoices and receipts
Add notes for your team
Find and Edit a Guest
Open Guest Management from the front desk
Search by name or phone
Select the guest to open the profile popup
Click Update to edit details; Save when finished
Sections in the Profile
General: basic info, ID image, signature, notes
Payments: all incoming/outgoing transactions and balances
Deposits: deposits taken/returned with dates and amounts
Bookings: current and past reservations connected to the guest
Invoices and Receipts
Download invoice/receipt directly from the guest profile
Make sure amounts and dates match the booking before you share
Tips
Use notes for context (late check-in, special requests, house rules agreed)
Keep phone and email accurate to reduce duplicates and missed notifications
Capture ID and signature during check-in when possible
Troubleshooting
Duplicate guest profiles: merge by choosing the most complete profile and updating bookings to that guest
Missing payment: check the related booking’s Payments tab, then refresh the guest profile
Wrong contact info: update the guest profile and re-send confirmations if needed
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