Guest Management

View and update guest profiles quickly—contact details, IDs, signatures, notes, bookings, payments, and deposits—all in one place.

What You Can Do

• Edit contact details (name, email, phone, nationality)

• Capture ID image and digital signature

• View bookings and payment history at a glance

• Download invoices and receipts

• Add notes for your team

Find and Edit a Guest

1. Open Guest Management from the front desk

2. Search by name or phone

3. Select the guest to open the profile popup

4. Click Update to edit details; Save when finished

Sections in the Profile

• General: basic info, ID image, signature, notes

• Payments: all incoming/outgoing transactions and balances

• Deposits: deposits taken/returned with dates and amounts

• Bookings: current and past reservations connected to the guest

Invoices and Receipts

• Download invoice/receipt directly from the guest profile

• Make sure amounts and dates match the booking before you share

Tips

• Use notes for context (late check-in, special requests, house rules agreed)

• Keep phone and email accurate to reduce duplicates and missed notifications

• Capture ID and signature during check-in when possible

Troubleshooting

• Duplicate guest profiles: merge by choosing the most complete profile and updating bookings to that guest

• Missing payment: check the related booking’s Payments tab, then refresh the guest profile

• Wrong contact info: update the guest profile and re-send confirmations if needed