# Guest Management

View and update guest profiles quickly—contact details, IDs, signatures, notes, bookings, payments, and deposits—all in one place.

## What You Can Do

* Edit contact details (name, email, phone, nationality)
* Capture ID image and digital signature
* View bookings and payment history at a glance
* Download invoices and receipts
* Add notes for your team

## Find and Edit a Guest

1. Open Guest Management from the front desk
2. Search by name or phone
3. Select the guest to open the profile popup
4. Click Update to edit details; Save when finished

## Sections in the Profile

* General: basic info, ID image, signature, notes
* Payments: all incoming/outgoing transactions and balances
* Deposits: deposits taken/returned with dates and amounts
* Bookings: current and past reservations connected to the guest

## Invoices and Receipts

* Download invoice/receipt directly from the guest profile
* Make sure amounts and dates match the booking before you share

## Tips

* Use notes for context (late check-in, special requests, house rules agreed)
* Keep phone and email accurate to reduce duplicates and missed notifications
* Capture ID and signature during check-in when possible

## Troubleshooting

* Duplicate guest profiles: merge by choosing the most complete profile and updating bookings to that guest
* Missing payment: check the related booking’s Payments tab, then refresh the guest profile
* Wrong contact info: update the guest profile and re-send confirmations if needed