> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/guest-management.md). # Guest Management View and update guest profiles quickly—contact details, IDs, signatures, notes, bookings, payments, and deposits—all in one place. ## What You Can Do * Edit contact details (name, email, phone, nationality) * Capture ID image and digital signature * View bookings and payment history at a glance * Download invoices and receipts * Add notes for your team ## Find and Edit a Guest 1. Open Guest Management from the front desk 2. Search by name or phone 3. Select the guest to open the profile popup 4. Click Update to edit details; Save when finished ## Sections in the Profile * General: basic info, ID image, signature, notes * Payments: all incoming/outgoing transactions and balances * Deposits: deposits taken/returned with dates and amounts * Bookings: current and past reservations connected to the guest ## Invoices and Receipts * Download invoice/receipt directly from the guest profile * Make sure amounts and dates match the booking before you share ## Tips * Use notes for context (late check-in, special requests, house rules agreed) * Keep phone and email accurate to reduce duplicates and missed notifications * Capture ID and signature during check-in when possible ## Troubleshooting * Duplicate guest profiles: merge by choosing the most complete profile and updating bookings to that guest * Missing payment: check the related booking’s Payments tab, then refresh the guest profile * Wrong contact info: update the guest profile and re-send confirmations if needed --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.hostelmate.co/front-desk/guest-management.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.