> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/check-in-check-out.md).

# Check-In/Check-Out

A quick, reliable flow for arrivals and departures. Keep statuses current to avoid double-assignments and keep reports accurate.

## Online Self Check-In

Guests can complete their check-in before they arrive by filling out a form on their phone or computer. The link is sent automatically in the pre-arrival email, or you can send it manually from the Check-In popup. Once submitted, the guest's answers, ETA, ID document, and signature are all visible in the booking Logs tab.

See [Self Check-In](/front-desk/self-check-in.md) for the full staff guide.

## Check-In

1. Find the booking on the dashboard (Arrivals, Waiting List, or Reserved).
2. Open booking details and confirm guest info.
3. Update status to Check-in or Check-in Paid.
4. Assign or confirm the bed/room, then Save.
5. Share house rules and Wi‑Fi—add a quick note if useful.

Tips

* If the guest isn’t listed, create a new walk‑in booking first.
* Use Re-Check In to fix details (name, ID photo, signature) while keeping history.

## Check-Out

1. Open the booking from Departures or the calendar.
2. In Payments, settle any extras or deposits; confirm balance is zero.
3. Update status to Checked-out.
4. Add a note if something requires follow-up (left item, maintenance issue).

Common Issues

* Balance won’t clear: refresh and re-open Payments, then try again.
* Wrong bed at departure: adjust bed before setting Check-out.
* Need a receipt: export from Payments and share by email.


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