Check-In/Check-Out

This documentation provides a detailed guide on the check-in and check-out processes within the hostel management system. These processes are essential for managing guest arrivals and departures efficiently.

Check-In Process

The check-in process involves registering a guest's arrival and assigning them to their reserved room or bed. Follow these steps for a smooth check-in:

Steps to Check-In a Guest

1. Locate the Booking:

   • Navigate to the Dashboard tab in the navigation bar.

   • Search for the guest's booking by name in the Arrivals, Waiting List, or Reserved tabs.

   • If the guest is not found, they may not have made a reservation, and you can manually add their information to the system.

2. Open the Booking Details:

   • Double-click on the booking cell corresponding to the guest's reservation.

   • The Booking Details popup will appear, showing the guest's information and booking details.

3. Verify Guest Information:

   • Confirm the guest's information (name, phone number, nationality, and email) is correct.

   • If any information is incorrect, update it by clicking on Re-Check In or Check In to begin the check-in process.

   • A popup will appear, allowing you to:

     • Update the guest's information.

     • Take a screenshot of a valid ID for the guest.

     • Review the hostel rules with the guest.

     • Obtain the guest's digital signature.

     • Save the updated information.

4. Check-In the Guest:

   • In the Booking Details section, update the status to Check-in or Check-in [Paid] if the booking has been paid.

   • Click the Save button next to the status dropdown to confirm the check-in.

5. Assign Bed/Room:

   • Ensure the correct bed or room is assigned to the guest in the Bed dropdown.

   • Click the Save button next to the bed dropdown to confirm the assignment.

6. Issue Door Access (if applicable):

   • Navigate to the Door Access tab.

   • Assign door access permissions to the guest's key card or mobile app.

7. Confirm Check-In:

   • Review all the details and ensure everything is correct.

   • Confirm the check-in process with the guest and provide any necessary information about their stay.

Check-Out Process

The check-out process involves finalizing the guest's stay, processing any outstanding payments, and updating the booking status. Follow these steps to complete the check-out process:

Steps to Check-Out a Guest

1. Locate the Booking:

   • Navigate to the Bookings tab in the navigation bar.

   • Search for the guest's booking by name, booking ID, or room number.

2. Open the Booking Details:

   • Double-click on the booking cell corresponding to the guest's reservation.

   • The Booking Details popup will appear, showing the guest's information and booking details.

3. Review Guest's Account:

   • Navigate to the Payments tab to review the financial overview.

   • Ensure all payments, deposit fees, and extra service charges are settled.

   • If there is an outstanding balance, request payment from the guest.

4. Confirm Check-Out:

   • Review all the details and ensure everything is correct.

   • Confirm the check-out process with the guest and provide any necessary departure information.