Check-In/Check-Out

A quick, reliable flow for arrivals and departures. Keep statuses current to avoid double-assignments and keep reports accurate.

Online Self Check-In

Guests can complete their check-in before they arrive by filling out a form on their phone or computer. The link is sent automatically in the pre-arrival email, or you can send it manually from the Check-In popup. Once submitted, the guest's answers, ETA, ID document, and signature are all visible in the booking Logs tab.

See Self Check-In for the full staff guide.

Check-In

1. Find the booking on the dashboard (Arrivals, Waiting List, or Reserved).

2. Open booking details and confirm guest info.

3. Update status to Check-in or Check-in Paid.

4. Assign or confirm the bed/room, then Save.

5. Share house rules and Wi‑Fi—add a quick note if useful.

Tips

• If the guest isn’t listed, create a new walk‑in booking first.

• Use Re-Check In to fix details (name, ID photo, signature) while keeping history.

Check-Out

1. Open the booking from Departures or the calendar.

2. In Payments, settle any extras or deposits; confirm balance is zero.

3. Update status to Checked-out.

4. Add a note if something requires follow-up (left item, maintenance issue).

Common Issues

• Balance won’t clear: refresh and re-open Payments, then try again.

• Wrong bed at departure: adjust bed before setting Check-out.

• Need a receipt: export from Payments and share by email.