Virtual Credit Card

See all uncollected virtual credit card (VCC) payments and collect them with a click.

What You’ll See

• Name: guest name (click to open profile)

• Amount: outstanding value

• Description: usually “autoPayment CM” (from the channel manager)

• Date: when the record was added

• Status: Online when ready to collect

• Collect: button to initiate collection

The total outstanding amount appears at the top of the page.

Collect a Payment

1. Find the guest in the list

2. Click Collect

3. The payment is processed and moved to the Online account automatically

Tips

• Collect VCCs as soon as they become eligible to avoid expiry

• If a collection fails, try again after a few minutes; check channel rules

• Use the guest link to cross‑check details before collecting

Troubleshooting

• Collect button disabled: the card may not be eligible yet—check the booking’s channel terms

• Collected but not in balance: refresh Account Overview; verify Payment Log if needed