> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/virtual-credit-card.md).
# Virtual Credit Card
See all uncollected virtual credit card (VCC) payments and collect them with a click.
## What You’ll See
* Name: guest name (click to open profile)
* Amount: outstanding value
* Description: usually “autoPayment CM” (from the channel manager)
* Date: when the record was added
* Status: Online when ready to collect
* Collect: button to initiate collection
The total outstanding amount appears at the top of the page.
## Collect a Payment
1. Find the guest in the list
2. Click Collect
3. The payment is processed and moved to the Online account automatically
## Tips
* Collect VCCs as soon as they become eligible to avoid expiry
* If a collection fails, try again after a few minutes; check channel rules
* Use the guest link to cross‑check details before collecting
## Troubleshooting
* Collect button disabled: the card may not be eligible yet—check the booking’s channel terms
* Collected but not in balance: refresh Account Overview; verify Payment Log if needed
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