> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/virtual-credit-card.md).

# Virtual Credit Card

See all uncollected virtual credit card (VCC) payments and collect them with a click.

<figure><img src="/files/10fGhJIX8lRAGtV0TGIU" alt=""><figcaption></figcaption></figure>

## What You’ll See

* Name: guest name (click to open profile)
* Amount: outstanding value
* Description: usually “autoPayment CM” (from the channel manager)
* Date: when the record was added
* Status: Online when ready to collect
* Collect: button to initiate collection

The total outstanding amount appears at the top of the page.

## Collect a Payment

1. Find the guest in the list
2. Click Collect
3. The payment is processed and moved to the Online account automatically

## Tips

* Collect VCCs as soon as they become eligible to avoid expiry
* If a collection fails, try again after a few minutes; check channel rules
* Use the guest link to cross‑check details before collecting

## Troubleshooting

* Collect button disabled: the card may not be eligible yet—check the booking’s channel terms
* Collected but not in balance: refresh Account Overview; verify Payment Log if needed