Guest Page Overview

Search guests, add new profiles, and view outstanding balances in one place.

Overview of the Guest Page

The page contains three main tabs:

1. Add Guest

• Purpose: Use this tab to enter and save new guest details.

• Required Fields: Nationality, phone number, first name, and last name.

• Duplicate Check: If the mobile number is already registered, the guest's registered name will appear on the side.

• Accuracy: Ensure all information is accurate to avoid data entry errors.

2. View Guest

• Purpose: Search for and view existing guest details.

• Features:

  • Update guest information

  • Check reservation history and balances

3. Payments (Guest Charges Summary)

• Purpose: Provides a summary of any due or outstanding payments for any guest with a balance not equal to zero.

• Features:

  • This section includes columns for the guest's name, booking amount, payment amount, and total amount due

  • A negative total means there’s an outstanding balance

  • A positive total indicates overpayment/credit

Tips

• Use the phone number as a unique identifier to reduce duplicates

• Add a short note when you update contact info (e.g., “new email 02/14”)

Troubleshooting

• Can’t find a guest: try phone number, then name; check spelling

• Duplicate detected: keep the most complete profile and update linked bookings