> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/guest-page-overview.md).

# Guest Page Overview

Search guests, add new profiles, and view outstanding balances in one place.

## Overview of the Guest Page

The page contains three main tabs:

### 1. Add Guest

* **Purpose**: Use this tab to enter and save new guest details.
* **Required Fields**: Nationality, phone number, first name, and last name.
* **Duplicate Check**: If the mobile number is already registered, the guest's registered name will appear on the side.
* **Accuracy**: Ensure all information is accurate to avoid data entry errors.

### 2. View Guest

* **Purpose**: Search for and view existing guest details.
* **Features**:
  * Update guest information
  * Check reservation history and balances

### 3. Payments (Guest Charges Summary)

* **Purpose**: Provides a summary of any due or outstanding payments for any guest with a balance not equal to zero.
* **Features**:
  * This section includes columns for the guest's name, booking amount, payment amount, and total amount due
  * A negative total means there’s an outstanding balance
  * A positive total indicates overpayment/credit

## Tips

* Use the phone number as a unique identifier to reduce duplicates
* Add a short note when you update contact info (e.g., “new email 02/14”)

## Troubleshooting

* Can’t find a guest: try phone number, then name; check spelling
* Duplicate detected: keep the most complete profile and update linked bookings


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