> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/guest-page-overview.md).

# Guest Page Overview

Search and manage guest profiles, add new entries, update details, view reservation history and balances, and use quick tools for tracking outstanding payments.

Search guests, add new profiles, and view outstanding balances in one place.

## Overview of the Guest Page

The page contains three main tabs:

### 1. Add Guest

* **Purpose**: Use this tab to enter and save new guest details.
* **Required Fields**: Nationality, phone number, first name, and last name.
* **Duplicate Check**: If the mobile number is already registered, the guest's registered name will appear on the side.
* **Accuracy**: Ensure all information is accurate to avoid data entry errors.

### 2. View Guest

* **Purpose**: Search for and view existing guest details.
* **Features**:
  * Update guest information, including the guest's **ID or passport number**, **ID type**, and **city and country of residence**
  * Check reservation history and balances
* **ID and residence**: filled in automatically when your booking page or self check-in form asks for them (see [Booking Engine](/finance-management/property-setup/booking-engine.md#asking-guests-for-their-id-and-where-they-live)). For bookings from booking sites, add them here.

### 3. Payments (Guest Charges Summary)

* **Purpose**: Provides a summary of any due or outstanding payments for any guest with a balance not equal to zero.
* **Features**:
  * This section includes columns for the guest's name, booking amount, payment amount, and total amount due
  * A negative total means there’s an outstanding balance
  * A positive total indicates overpayment/credit

## Tips

* Use the phone number as a unique identifier to reduce duplicates
* Add a short note when you update contact info (e.g., “new email 02/14”)

## Troubleshooting

* Can’t find a guest: try phone number, then name; check spelling
* Duplicate detected: keep the most complete profile and update linked bookings