# Reservation

Manage walk-ins and online bookings, keep statuses current, and collect payments.

## Types of Reservations

### Walk-in Reservation

A guest arrives at the hostel without a prior reservation and requests immediate accommodation.

### Online Reservations

Reservations from channels like Booking.com, Hostelworld, Expedia, etc.

* Paid: goes to the calendar with status Paid
* Unpaid: goes to the Waiting List until payment or policy action
  * If charged later, move it to the calendar and add the payment
  * If card is invalid, keep it on the Waiting List to free the bed until confirmation

## Create a New Reservation

1. Open the calendar and double‑click the desired bed/dates
2. Search for the guest by name or phone
   * If found, select the existing profile
   * If new, click “Add new guest” and enter nationality, phone, first name, last name; Save
3. Enter reservation details
   * Guest, check‑in/out dates
   * Get Prices (or set price per night)
   * Assign bed/room (honor preferences when possible)
   * Platform (Walk‑in or channel)
   * Notes (arrival time, requests)
   * Click New booking
4. Confirm
   * The guest appears on the assigned bed for the full stay

## Add a Payment

1. Open Booking Details (double‑click)
2. Go to Payments → +Payment
   * Amount, Type = Income, Method (cash/POS/online), optional Description
   * Save payment
3. Update Status
   * Set to Paid or Check‑in Paid as appropriate

## Tips

* Use Waiting List for unpaid or unconfirmed bookings to free capacity
* Add a note for late arrivals or special requests to help the next shift
* Keep statuses current—reports and availability depend on them

## Troubleshooting

* Can’t book a bed: check for overlapping reservations or filters
* Price mismatch: click Get Prices again or confirm room pricing rules
* Payment not showing: refresh the booking; verify gateway logs if online