> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/reservation.md). # Reservation Manage walk-ins and online bookings, keep statuses current, and collect payments. ## Types of Reservations ### Walk-in Reservation A guest arrives at the hostel without a prior reservation and requests immediate accommodation. ### Online Reservations Reservations from channels like Booking.com, Hostelworld, Expedia, etc. * Paid: goes to the calendar with status Paid * Unpaid: goes to the Waiting List until payment or policy action * If charged later, move it to the calendar and add the payment * If card is invalid, keep it on the Waiting List to free the bed until confirmation ## Create a New Reservation 1. Open the calendar and double‑click the desired bed/dates 2. Search for the guest by name or phone * If found, select the existing profile * If new, click “Add new guest” and enter nationality, phone, first name, last name; Save 3. Enter reservation details * Guest, check‑in/out dates * Get Prices (or set price per night) * Assign bed/room (honor preferences when possible) * Platform (Walk‑in or channel) * Notes (arrival time, requests) * Click New booking 4. Confirm * The guest appears on the assigned bed for the full stay ## Add a Payment 1. Open Booking Details (double‑click) 2. Go to Payments → +Payment * Amount, Type = Income, Method (cash/POS/online), optional Description * Save payment 3. Update Status * Set to Paid or Check‑in Paid as appropriate ## Tips * Use Waiting List for unpaid or unconfirmed bookings to free capacity * Add a note for late arrivals or special requests to help the next shift * Keep statuses current—reports and availability depend on them ## Troubleshooting * Can’t book a bed: check for overlapping reservations or filters * Price mismatch: click Get Prices again or confirm room pricing rules * Payment not showing: refresh the booking; verify gateway logs if online --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.hostelmate.co/front-desk/reservation.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.