Reservation

Manage walk-ins and online bookings, keep statuses current, and collect payments.

Types of Reservations

Walk-in Reservation

A guest arrives at the hostel without a prior reservation and requests immediate accommodation.

Online Reservations

Reservations from channels like Booking.com, Hostelworld, Expedia, etc.

• Paid: goes to the calendar with status Paid

• Unpaid: goes to the Waiting List until payment or policy action

  • If charged later, move it to the calendar and add the payment

  • If card is invalid, keep it on the Waiting List to free the bed until confirmation

Create a New Reservation

1. Open the calendar and double‑click the desired bed/dates

2. Search for the guest by name or phone

   • If found, select the existing profile

   • If new, click “Add new guest” and enter nationality, phone, first name, last name; Save

3. Enter reservation details

   • Guest, check‑in/out dates

   • Get Prices (or set price per night)

   • Assign bed/room (honor preferences when possible)

   • Platform (Walk‑in or channel)

   • Notes (arrival time, requests)

   • Click New booking

4. Confirm

   • The guest appears on the assigned bed for the full stay

Add a Payment

1. Open Booking Details (double‑click)

2. Go to Payments → +Payment

   • Amount, Type = Income, Method (cash/POS/online), optional Description

   • Save payment

3. Update Status

   • Set to Paid or Check‑in Paid as appropriate

Tips

• Use Waiting List for unpaid or unconfirmed bookings to free capacity

• Add a note for late arrivals or special requests to help the next shift

• Keep statuses current—reports and availability depend on them

Troubleshooting

• Can’t book a bed: check for overlapping reservations or filters

• Price mismatch: click Get Prices again or confirm room pricing rules

• Payment not showing: refresh the booking; verify gateway logs if online