> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/chat-page-overview.md).

# Chat Page Overview

Handle guest messaging from one place—receive and reply to WhatsApp messages without switching apps.

## Key Features

### Message Reception

* Incoming messages from the hostel’s WhatsApp appear automatically.

### Reply Functionality

* Respond directly from the chat interface; use templates for common answers.

### Message History

* View per‑guest history to stay aligned across shifts.

### Templates

* Create canned replies for check‑in times, directions, or house rules.

## Tips

* Keep replies short and friendly; follow up with details in a note if needed
* Use templates, but personalize with the guest’s name when possible
* If a question affects booking details, add a note in the booking for the next shift

This chat functionality ensures efficient and prompt communication with guests, enhancing their overall experience.