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Handle guest messaging from one place—receive and reply to WhatsApp messages without switching apps.
Incoming messages from the hostel’s WhatsApp appear automatically.
Respond directly from the chat interface; use templates for common answers.
View per‑guest history to stay aligned across shifts.
Create canned replies for check‑in times, directions, or house rules.
Keep replies short and friendly; follow up with details in a note if needed
Use templates, but personalize with the guest’s name when possible
If a question affects booking details, add a note in the booking for the next shift
This chat functionality ensures efficient and prompt communication with guests, enhancing their overall experience.
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