> For the complete documentation index, see [llms.txt](https://docs.hostelmate.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hostelmate.co/front-desk/chat-page-overview.md). # Chat Page Overview Handle guest messaging from one place—receive and reply to WhatsApp messages without switching apps. ## Key Features ### Message Reception * Incoming messages from the hostel’s WhatsApp appear automatically. ### Reply Functionality * Respond directly from the chat interface; use templates for common answers. ### Message History * View per‑guest history to stay aligned across shifts. ### Templates * Create canned replies for check‑in times, directions, or house rules. ## Tips * Keep replies short and friendly; follow up with details in a note if needed * Use templates, but personalize with the guest’s name when possible * If a question affects booking details, add a note in the booking for the next shift This chat functionality ensures efficient and prompt communication with guests, enhancing their overall experience. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.hostelmate.co/front-desk/chat-page-overview.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.