Chat Page Overview

Handle guest messaging from one place—receive and reply to WhatsApp messages without switching apps.

Key Features

Message Reception

• Incoming messages from the hostel’s WhatsApp appear automatically.

Reply Functionality

• Respond directly from the chat interface; use templates for common answers.

Message History

• View per‑guest history to stay aligned across shifts.

Templates

• Create canned replies for check‑in times, directions, or house rules.

Tips

• Keep replies short and friendly; follow up with details in a note if needed

• Use templates, but personalize with the guest’s name when possible

• If a question affects booking details, add a note in the booking for the next shift

This chat functionality ensures efficient and prompt communication with guests, enhancing their overall experience.