Guest Email Notifications

Turn on branded welcome emails that go out the moment a booking is created—whether it’s from Booking.com, Airbnb, Expedia, Hostelworld, or a direct channel.

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Notification Settings

• Enable/Disable — One switch controls whether guests get an automatic email for new bookings.

• Current Status — Clear label showing if notifications are ENABLED or DISABLED.

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Email Template Editor

Write and format your message with a simple editor, then drop in placeholders where you want real booking data to appear. You can preview, save, or reset to the default at any time.

Placeholders

Field	Type	Description
{{email}}	string	Greeting line addressed to the guest.
{{start}}	date	Check-in date.
{{end}}	date	Check-out date.
{{nights}}	number	Total nights.
{{booking_status}}	string	Status text shown to the guest (e.g., “Successfully Received”).
{{prop_name}}	string	Property name.
{{address}}	string	Property address.
{{phone}}	string	Property contact phone.
{{amount}}	number	Total booking amount.
{{currency}}	string	Currency code (e.g., USD, AED).
{{checkinfrom}}	time	Check-in window start.
{{checkinto}}	time	Check-in window end.
{{howtoreach}}	url	Directions / how-to-reach link.

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How Sending Works

• Trigger — The email is queued as soon as the booking is created in Hostel Mate.

• Scope — One email per booking record.

• Channels — Works the same for OTAs and direct bookings.

• Branding — Your template and formatting are used as-is; placeholders pull the latest data for that booking.

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Operational Notes

• Data gaps — If a value isn’t available, the system leaves it blank or omits that line.

• Language — Whatever language you write the template in is what the guest sees; placeholders return raw values.

• Deliverability — Make sure your sender details and DNS (SPF/DKIM) are set up in your property email settings for best inbox placement.

• Versioning — Changes apply to future sends only; already-sent emails aren’t altered.

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Best Practices

• Keep it friendly and clear: dates, check-in window, address, phone, and a directions link.

• Use placeholders instead of hard-coding names, dates, or totals—less manual work, fewer mistakes.

• After edits, check the Preview, then Save Changes before enabling notifications.