Cancellation Policy

Define the policies that govern how bookings can be cancelled, modified, or refunded. The information you save here is surfaced in guest communications and internal workflows.

Edit Policy Sections

Use the Edit Policy panel to maintain four key policy statements:

1. Cancellation Fees Description – Outline any fees or penalties that apply when a guest cancels.

2. No Show Policy Description – Specify what happens if a guest fails to arrive (e.g., full charge after a certain time).

3. Refund Policy Description – Explain how and when refunds are processed.

4. Modifications Description – Clarify the rules for changing reservation dates, room types, or guest details.

• Each section supports rich text so you can provide detailed explanations without ambiguity.

• Update the language whenever your terms change to keep guest-facing documents accurate.

Suggested Workflow

• Draft new policy language offline and review it with management or legal before publishing.

• Paste the approved copy into the relevant fields and save the page.

• Send a quick announcement to staff so everyone understands the latest rules.

Tips

• Consistent wording across emails, booking confirmations, and this page prevents disputes.

• Include timelines (e.g., “free cancellation until 48 hours before arrival”) to set clear expectations.

• Revisit the policy after peak seasons or regulatory changes to ensure continued compliance.