👋Introduction

Welcome to Hostel Mate. This guide helps you run the day‑to‑day—manage bookings, connect OTAs, take payments securely, and keep guests happy with streamlined tools.

Whether you run a small hostel or a multi-location operation, this documentation shows you how to handle the essentials: take bookings, manage rooms and beds, sync with OTAs, and process payments securely.

Why Hostel Mate

• Simple, fast tools for daily front-desk work

• Reliable OTA syncing with leading channels

• Built-in payments and finance reporting

• Secure data handling and user permissions

Start Here

• Front Desk overview: Front Desk

• Finance management: Finance

• Channel mapping (OTAs): Channel Guides

Common Tasks

• Add or modify a booking: Booking Management

• Check-in and check-out: Check-In & Check-Out

• Connect Booking.com or Airbnb: Booking.com, Airbnb

• Set up Stripe payments: Stripe

Need Help?

If you get stuck, open Contact Support for the fastest way to reach us.